Director, Patient Care Services Operations
Under limited direction, leads system-wide initiatives by assessing, planning, implementing, analyzing, and making appropriate changes to departmental operations. The position is accountable for leading interdepartmental initiatives with IT, Finance, Clinical Operations, and Quality. The position collaborates with Directors and Managers to ensure effective utilization of resources. The position is actively involved in the evaluation of how policies, procedures, protocols, and standards affect Operations. The position is responsible for oversight of Capacity Management initiatives, staffing resource management and productivity. The position has line management responsibility for the Staffing Office, Administrative Supervisors. Principal Responsibilities and Tasks The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. 1. Oversees the strategic planning, deployment, and management of Patient Care Services financial resources in accordance with department mission, vision, values, and culture. Under direction of Chief Nursing Office, works collaboratively with Directors and Managers to establish annual financial and operational goals and targets. 2. Develops actions plans for operational goals and objectives. Reviews departmental operations to determine if goals have been achieved. Identifies emerging trends and opportunities for improvement. Plans, designs and implements major operational improvement and expense management projects. 3. Line management responsibility for Staffing Office and all business processes. Ensures recruitment and retention of qualified staff. Determines fiscal requirements, prepare budgetary recommendations, monitors costs, and authorizes expenditures for the department. 4. Evaluates and integrates data related to quality and patient outcomes, patient flow, and patient and staff satisfaction to identify process improvements. 6. Represents the UM SRH system in the UMMS Capacity Management collaborative, Chairs the local Patient Throughput Operations Council, actively optimizes efficiencies in capacity management. Works collaboratively to develop unit level surge plans across system. 8. Leads special projects for Chief Nursing Officer. Develops work plans as necessary. Analyzes resources necessary to complete assigned project. Ensures desired outcome is achieved. 9. Interacts regularly with medical and nursing staffs regarding operational issues. Leads internal and external meetings. Establishes and maintains communications within Patient Care Services and with other hospital departments. Develops relationships with professional affiliations and others, as appropriate. 10. Leads organizational Capacity Management initiatives across the system. Is the representative for all organizational policy, procedures and operational projects intended to maximize our resources to maintain safe effective care of our patients. 11. Anticipates and assumes ownership of problems and intervenes to prevent issues. Creatively seeks results, solutions, answers, and improvements. 12. Demonstrates knowledge of technology and systems used within Patient Care Services. All your information will be kept confidential according to EEO guidelines. Compensation: Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at careers@umms.edu.
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